TERMS & CONDITIONS
We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.
Before placing an order, if you have any queries relating to these terms and conditions, please contact us on email@example.com
UK DELIVERY OPTIONS
We offer several delivery options. (1) Postage will be via Royal Mail or Hermes with your chosen delivery IE 1st Class/2nd Class (2) Free in-store collection at Copperbox, 126 West Blackhall Street, Greenock, PA15 1XR.
Please note, no changes can be made to the delivery address after the order has been placed.
UK Bank holidays are not classified as delivery days, please allow an extra working day for deliveries over UK Bank Holidays detailed below :
• 14th April 2017 – Good Friday
• 17th April 2017 – Easter Monday
• 1st May 2017 – Early May Bank Holiday
• 29th May 2017 – Spring Bank Holiday
• 28th August 2017 – Summer Bank Holiday
• 26th December 2017 – Boxing Day
• 27th December 2017 – Christmas Day (substitute day)
Please allow an extra working day for deliveries over International Bank Holidays
TRACKING YOUR ORDER
We will update all orders when we have processed the order and it is ready to ship where you will receive a completion email. This means your order is ready to leave us and will be with you shortly depending on the postage option chosen at checkout.
We will also update your tracking number to let you track your delivery.
We return all full priced items within 14 days of receipt for a full refund
- SALE items are non-returnable
- All items being returned must be returned in saleable condition I.E – all garment tags intact in the same unused, unworn condition they were sent out in.
- Items returned outwith the timescale stated above will be eligible for exchange only
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide in the product description for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Purchase of Products
When you place an order on our website we shall email you an order confirmation email. Our acceptance of your order does not take place until despatch of the order, at which point the contract for the purchase of goods will be made and you will be charged.
Once you have checked out and you have received your order confirmation email you will not be able to make any changes to your order so please make sure that everything is correct before clicking the ‘CONFIRM & PAY’ button.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
* The product ordered being unavailable from stock
* Our inability to obtain authorisation of payment
* The identification of an error within the product information, including price or promotion
* If we suspect any fraudulent activity
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all necessary measures to keep the details of your order and payment secure..
Prices are subject to change without notice. These changes will not affect orders that have already been despatched. Prices are inclusive of VAT (where applicable).
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
WHAT INFORMATION DO WE COLLECT?
We ask for your name, telephone number, home address, email address and age for competitions, prizedraws & newsletters. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.
WHAT THE DATA WILL BE USED FOR?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Copperbox Fashion. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:
* All email messages and email newsletters will contain information on how you can unsubscribe; or
* Send an email to us at firstname.lastname@example.org writing “unsubscribe” in the subject heading.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
Copperbox Fashion is a registered data controller under the Data Protection Act 1998 (the “Act”). We comply with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give us is kept secure and processed fairly and lawfully.
WHAT INFORMATION DO WE SHARE WITH OTHERS?
We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Copperbox Fashion.
One of the purposes for which we may disclose your address and zip code details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
LINKS TO THIRD-PARTIES SITES
Please contact us by email at the following address for any queries in relation to our services we offer : email@example.com